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Hotel Management HSP 242
This course presents a systematic approach to front office procedures by detailing the flow of business through a hotel, beginning with the reservation process and ending with the check out and settlement. The course also examines the various elements of effective front office management, paying particular attention to planning and evaluating front office operations and personnel management. Front office procedures and management are placed within the context of the overall operations of hotels. Source: MCC 2013 Course Description
COURSE OBJECTIVES: By the end of this course, students will be able to:
· Demonstrate their knowledge of hotel structures and marketing strategies
· Discuss and explain the hotel reservation and registration process
· Explain and follow effective front office and managerial procedures and practices
Library Hours & Contacts
Hotel Investment News
Hotel Investment News Global Edition
Brought to you by Hotel Management (magazine) this website provides the news on every aspect of hotel management. Keep up to date on the industry here!
American Hotel & Lodging Association
Serving the hospitality industry for more than a century, AH&LA is the sole national association representing all sectors and stakeholders in the lodging industry, including individual hotel property members, hotel companies, student and faculty members, and industry suppliers. Headquartered in Washington, D.C., AH&LA provides members with national advocacy on Capitol Hill, public relations and image management, education, research and information, and other value-added services to provide bottom line savings and ensure a positive business climate for the lodging industry.
International Hotel & Restaurant Association
IH&RA members include national hotel and restaurant associations in some 100 countries throughout the world and international and national hotel and restaurant chains representing some 50 brands. IH&RA also welcomes affiliate members: individual hotels and restaurants, whether independent or chain-affiliated.
Institute of Hospitality
The Institute of Hospitality is the professional body for individual managers and aspiring managers working and studying in the hospitality, leisure and tourism (HLT) industry. The Institute has been in existence since the 1930s when it began in the UK. The Institute's reputation as a membership organisation promoting quality standards and education has grown in its 75 year history resulting in a membership spanning more than 100 countries around the globe. The Institute is managed as an educational charity whose primary purpose is “to promote the highest professional standards of management and education in the international hospitality, leisure and tourism industries”.
"Green" Hotels Association
"Green" Hotels are environmentally-friendly properties whose managers are eager to institute programs that save water, save energy and reduce solid waste—while saving money—to help PROTECT OUR ONE AND ONLY EARTH!
WHO WE ARE: "Green" Hotels Association's® purpose is to bring together hotels interested in environmental issues.
HOW WE HELP: General managers, chief engineers and executive housekeepers do not have the time to search out all the environmentally-friendly water saving, energy saving and solid waste reducing ideas that apply to the hospitality industry. So, "Green" Hotels Association® has dedicated itself to that purpose.